Privacy Policy

Last Updated: May 2026

Overview

GeLuxeHair website is owned and operated by GeLuxeHair, which acts as the data controller of your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

We are committed to protecting your privacy and handling your personal data securely and responsibly in compliance with applicable privacy and data protection laws, including the UK GDPR and applicable international privacy laws.

Personal Information We Collect

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address

• Browser type and version

• Device information

• Time zone

• Cookies and tracking technologies

• Pages viewed and products browsed

• Referral websites or search terms

• Website interaction and usage data

We refer to this as “Device Information.”

Additionally, when you place an order, create an account, contact us, or subscribe to marketing communications, we may collect personal information including:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment and transaction details

• Order history

• Marketing preferences

How We Use Your Information

We use your information to:

• Process and fulfil orders

• Provide customer support

• Verify and manage transactions

• Improve website functionality and user experience

• Prevent fraud and unauthorized activity

• Comply with legal obligations

• Send order updates and service-related communications

Where you have given consent, we may also use your information for marketing purposes, including:

• Sending promotional emails

• Exclusive offers and discounts

• Product launches and updates

• Brand news and announcements

Customers may opt-in to marketing communications during checkout by selecting the checkbox:

“Send me exclusive deals, product news, and discounts by email. I can unsubscribe anytime. More in Privacy Policy.”

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

Marketing Communications

We only send marketing emails to customers who have provided consent or where otherwise permitted by applicable law.

We do not sell your personal information to third parties for marketing purposes.

Your marketing preferences can be updated or withdrawn at any time.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance

• Save user preferences

• Analyse traffic and usage patterns

• Support marketing and advertising activities

You can control cookie settings through your browser preferences.

Legal Basis for Processing (UK & European Users)

If you are located in the UK or European Economic Area (EEA), we process your personal data under the following legal bases:

• Performance of a contract (processing orders and services)

• Legal obligations

• Legitimate business interests

• Consent (for marketing communications)

Your Rights

If you are a UK or European resident, you may have the following rights regarding your personal data:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders and services

• Maintain business records

• Comply with legal obligations

• Resolve disputes and enforce agreements

Information Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, misuse, disclosure, or alteration.

However, no transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Third-Party Services

We may use trusted third-party services for:

• Payment processing

• Website hosting

• Email marketing

• Analytics and performance monitoring

• Shipping and fulfilment support

These providers only receive information necessary to perform their services and are expected to protect your data appropriately.

International Data Transfers

Your information may be transferred and processed outside of your country of residence, including countries that may have different data protection laws than the United Kingdom or European Union.

Where required, we take reasonable steps to ensure appropriate safeguards are in place.

Links to Other Websites

Our website may contain links to external websites that are not operated or controlled by GeLuxeHair.

We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

Legal Disclosure

We may disclose information if required to do so by law or where disclosure is necessary to:

• Comply with legal obligations

• Protect our rights and property

• Prevent fraud or abuse

• Protect customer safety

• Respond to lawful government requests

Contact Information

If you would like to learn more about this Privacy Policy or exercise your privacy rights, please contact us:

Email: contact@geluxehair.com

Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes.

The latest version will always be posted on this page.