Last Updated: May 2026

Welcome to GeLuxeHair!

These Terms & Conditions outline the rules and regulations for the use of the GeLuxeHair website. By accessing this website, we assume you accept these Terms & Conditions in full. Do not continue to use GeLuxeHair if you do not agree with all of the terms stated on this page.

Definitions

Throughout these Terms & Conditions:

• “Company”, “we”, “our”, or “us” refers to GeLuxeHair

• “Website” refers to the GeLuxeHair website

• “Customer”, “user”, or “you” refers to anyone accessing or using our website or services

Website Use

By using this website, you confirm that:

• You are at least 18 years old or using the website under parental supervision

• You will use this website only for lawful purposes

• You will not misuse, interfere with, or attempt to damage the website or its services

We reserve the right to refuse service, terminate accounts, or cancel orders where misuse, fraud, or abuse is suspected.

Products & Services

We aim to display products, descriptions, and images as accurately as possible. However:

• Colours may vary depending on device screens and lighting

• Product appearance may differ slightly from images

• Availability may change without notice

We reserve the right to:

• Limit or refuse orders

• Cancel suspicious transactions

• Update pricing, descriptions, or product details at any time

Order Processing

All orders are subject to verification and acceptance.

Orders typically require:

• 1–3 business days processing time

• Additional time during high-demand periods

We reserve the right to cancel or refuse any order for reasons including:

• Suspected fraud

• Incorrect pricing

• Product unavailability

• Billing or payment issues

Pricing & Payments

All prices are displayed in the applicable currency at checkout unless otherwise stated.

We reserve the right to:

• Modify pricing at any time

• Correct pricing errors

• Refuse transactions where incorrect pricing occurred

Payments are securely processed through trusted third-party payment providers.

Shipping & Delivery

Shipping estimates are provided for guidance only and are not guaranteed delivery dates.

GeLuxeHair is not responsible for:

• Courier delays

• Customs delays

• Incorrect addresses provided by customers

• Delays caused by external circumstances beyond our control

Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

Returns, Refunds & Cancellations

By placing an order, you agree to our:

• Returns & Refund Policy

• Cancellation Policy

Due to hygiene and safety reasons, wigs that have been worn, altered, washed, styled, or have cut lace may not qualify for return or refund.

We reserve the right to inspect all returned items before approving refunds, exchanges, or replacements.

Marketing Communications

By opting into marketing communications at checkout or through our website, you agree to receive promotional emails from GeLuxeHair, including:

• Exclusive offers

• Discounts

• Product launches

• Brand updates

You may unsubscribe at any time using the unsubscribe link in our emails.

Marketing communications are governed by our Privacy Policy.

Cookies

Our website uses cookies to improve your browsing experience and website functionality.

Cookies may be used for:

• Essential website functionality

• Analytics and performance tracking

• Marketing and advertising purposes

• Remembering customer preferences

You may accept or decline optional cookies through your browser settings. Some essential cookies are required for website operation.

By using our website, you consent to the use of required cookies.

Intellectual Property

Unless otherwise stated, GeLuxeHair owns all intellectual property rights for all content on this website, including but not limited to:

• Logos

• Branding

• Images

• Graphics

• Text

• Product descriptions

• Website design

All rights are reserved.

You may not:

• Copy or republish website content

• Sell or redistribute website material

• Reproduce or duplicate website content for commercial purposes

• Use our branding without written permission

User Comments & Content

Where users are permitted to post reviews, comments, or other content:

• You are responsible for the content you post

• Your content must not be unlawful, abusive, defamatory, misleading, or infringe third-party rights

• We reserve the right to remove content at our discretion

By posting content, you grant GeLuxeHair a non-exclusive license to use, reproduce, and display such content in connection with our business operations.

Hyperlinking to Our Website

Approved organizations may link to our website provided the link:

• Is not deceptive

• Does not falsely imply sponsorship or endorsement

• Fits appropriately within the context of the linking site

We reserve the right to request removal of any links to our website at any time.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

• Third-party content

• Privacy practices

• Products or services offered on external websites

Users access third-party websites at their own risk.

Limitation of Liability

To the fullest extent permitted by law, GeLuxeHair shall not be liable for:

• Indirect or consequential losses

• Loss of profits or revenue

• Delays outside our control

• Technical interruptions or website downtime

• Damage resulting from misuse of products

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law, including liability for fraud or personal injury caused by negligence.

Fraud Prevention

We reserve the right to:

• Refuse suspicious orders

• Request identity verification

• Cancel transactions suspected of fraud or abuse

• Decline claims that cannot be reasonably verified

Fraudulent activity may be reported to relevant authorities or payment providers.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

Continued use of the website following updates constitutes acceptance of the revised Terms.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

For any questions regarding these Terms & Conditions, please contact:

GeLuxeHair
Email: contact@geluxehair.com

Terms & Conditions