Shipping Policy

Last Updated: May 2026

Thank you for shopping with us. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1–3 business days.

Once your order has been processed, packaged, and prepared for dispatch, you will receive a shipping confirmation email with tracking information where available.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, promotional sales, holidays, or unforeseen courier delays, processing and delivery times may take longer than estimated.

Shipping Locations

We currently ship worldwide from the United Kingdom.

If we are unable to deliver to your country or region, you will be notified before your order is processed.

Estimated Delivery Times

🇬🇧 United Kingdom

• Standard Shipping: 3–7 business days

• Express Shipping: 2–5 business days

• Free Standard Shipping (orders £100+): 3–7 business days

Delivery times are estimated after dispatch.

🌍 International Orders (Worldwide)

• Standard Shipping: 7–14 business days

• Express Shipping: 3–8 business days

• Free Standard Shipping (orders £250+): 7–14 business days

Delivery times are estimated after dispatch.

Shipping Methods & Fees

🇬🇧 United Kingdom

• Standard Shipping (3–7 business days): £5.99

• Express Shipping (2–5 business days): £12.99

• Free Standard Shipping (3–7 business days): Orders £100 and over

🌍 International Worldwide

• Standard Shipping (7–14 business days): £17.99

• Express Shipping (3–8 business days): £34.99

• Free Standard Shipping (7–14 business days): Orders £250 and over

Shipping Fees

Shipping fees are calculated at checkout based on the customer’s location and selected shipping method.

Any customs duties, import taxes, VAT, or additional fees charged by the destination country are the responsibility of the customer.

Tracking Information

Where tracking is available, customers will receive tracking details once the order has been dispatched.

Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate.

We are not responsible for delayed, lost, or returned orders caused by incorrect or incomplete addresses.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before the item can be resent.

Lost, Delayed, or Stolen Parcels

Once an order has been dispatched, delivery is handled by the courier service.

We are not responsible for courier delays, customs delays, weather disruptions, or parcels marked as delivered by the courier.

However, we will do our best to assist customers in locating delayed shipments.

If your parcel appears to be lost, please contact us within 14 days of the expected delivery date.

Customs & International Deliveries

International customers may be required to pay customs duties, import taxes, or handling fees depending on their country’s regulations.

These charges are not included in our product or shipping prices and must be paid by the customer.

We are not responsible for delays caused by customs clearance processes.

Order Cancellations

Orders may only be cancelled within 12 hours of purchase.

Once processing has started, orders cannot be cancelled.

Contact

For shipping-related questions, please contact us through our website contact form or customer support email.